Terms and Conditions
Booking an Event/Workshop
Booking/enquiries can be made via Phone, Email, Facebook, WhatsApp. An agreement document which includes guest numbers and venue requirements, will be emailed to you which is mandatory in your signature for the booking to go ahead. This agreement document must be returned to us via email within 3 days of sending. We ask for a small deposit of £20 to secure your booking which we ask to be sent within three days of making your booking otherwise the booking is not secured and date may be lost. On receipt of the form, I will then send a confirmation back to you within 7 days. Provisional bookings can be made, for which I will hold two dates for one working day.
Venue
All encounters can be carried out indoors or outside (weather permitting), if you choose to host your party/event outside you will need to arrange for a marquee or gazebo with sides as the British weather can not be guaranteed. Gazebo/marquee must be big enough to house the animal travel boxes and equipment. Floor covering can be arranged on request for guests to sit around. To comply with health and safety guidelines, hand-washing facilities must be available. I do stress the importance of hand washing before and after handling animals with clear instructions given at the start and end of the event.
Parking
It is imperative that car parking is available either on site or in close proximity. If the area of the venue is regularly congested with parked cars, I kindly suggest a car be positioned to reserve a space.
I regret that if parking is not secured, I cannot guarantee completion of a booking. If this situation arises and the event cannot go ahead, Amanda's Creature Comfort's CIC shall not be held liable. The client would be liable for the full cost of the booking.
Payment
All private bookings (including fetes) must be paid in advance or on the day when we arrive otherwise your booking can not be guaranteed. . For educational establishments, payment can be made by cheque or BACS. Official groups such as Scouts, Guides etc and corporate events may pay by cheque. An invoice will be presented on the day or sent in advance if requested. For agencies booking one of my shows, I must receive a cheque in advance of the date of the event or from the client on the day. If booking our services to be delivered over a number of days, payment must be received by the last date of our booking. If payment is not received within the stated timeframe, a late fee of 20% of the total booking coast may be applied. Under no circumstances will credit be provided to any individual, company or establishment. We are unable to accept cheques from private individuals
Cancellations
Cancellation by a client within two weeks of the booking may incur a charge up to 100% of the total price. Although a generous amount of travelling time is set aside for potential delays, in the unlikely event that we encounter a delay whilst travelling to a show, We will contact the client immediately to inform them of the situation. A client may not cancel a booking as a result of a delay where the engagement would still be possible. If a show is not possible due to extreme delays/ traffic problems or breakdown, an alternative date will be arranged. If for any reason that we are unable to attend your event, a discount show will be offered to compensate for the inconvenience at a later date. Any substitute date must be booked within three months of the original date and may not be carried over past one year of the original date.
Snow and extreme cold weather policy
While every effort will be made to attend your party or event, the welfare and safety of the animals must come first. If we feel the conditions are unacceptable to transport the animals we will liaise with you, as soon as possible, to postpone or rearrange the event. Bad weather can be very localised. If you feel the weather in your area could affect the safety of the animals or your guests please contact us as soon as possible.